Third Party Customer Coordinator - Europe

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Third Party Customer Coordinator - Europe

Job profile: Customer Experience Specialist III

Reports To: Senior Manager – Third Party Procurement

Group/Division: CCG/RSD

Position Location: UK–Loughborough / Germany–Schwerte / France–Illkirch / Netherlands-Landsmeer / Portugal-Lisbon

Career Band: 6

Position Summary:

The Third Party Customer coordinator is responsible for coordinating customer projects and contract implementations at a European level in collaboration with the Senior TPP Manager Europe, ensuring that all projects are well documented, tracked, are visible to senior management and run in-line with customer expectations. This position will also work closely with the sales team on RFP responses, contract creation, price management, and capability/service presentations on behalf of the Third Party Services team across Europe. The position will work in harmony with the Customer specialists to ensure that customers get the highest possible level of service.

Key Responsibilities:

• Support and develop assigned key accounts by working closely with suppliers and customers alike in collaboration with the Senior Manager TPP Europe.  This will include compiling savings reports and relevant data, organising and attending relevant reviews and constantly seeking margin enhancement.
• Build and maintain a plan/tracker to coordinate projects across Europe, enabling TPP leadership to assess progress, priorities and resource allocation!
• Working with sales on RFP responses, proformas and contract creation for assigned customers.
• Support the implementation of new wins or expansions for the assigned customers on behalf of TPP; planning, documenting, driving and tracking projects.
• Coordinate and communicate business development initiatives and strategies.
• Support corporate relationships by understanding customer life cycle and contract timeframes.
• Evaluate performance for contract compliance for assigned customers.
• Help lead customer specific pricing, ensuring that the correct settings are used within IBS and that we adhere to our contractual terms.
• Support and where relevant lead new TP project opportunities that customers may require. Continually review the processes to ensure that the business can provide a first-class service and meet the demands of our customers.
• Support contract agreements whereby customers are proceeding down a Supply base reduction (SBR) program. Liaise with, collaborate with and where appropriate, coordinate with, TPP managers, Supervisors and Specialists as required to ensure that customer projects are handled and delivered effectively, delivering excellent customer service.
• Develop and maintain a set of tools to enable the sales team to effectively and profitably sell Third Party services to customers.
• Provide direction and training to the sales team on Third Party Services.
• Work seamlessly and help coordinate activities with the TP Customer Account Specialists and the commercial team to drive commercial alignment and produce desired results for customer related projects.
• Support as required customer contract implementation (including SHA management).
• Provide a seamless interface between sales and the TPP team for the SHA process, ensuring that all actions are performed in a timely fashion.
• Produce reports and data for customers as required.
• Create and implement customer presentations as required.

Minimum Requirements/Qualifications:

Knowledge

• Relevant experience or Bachelor’s Degree in relevant field

Experience

• Minimum 5 years’ experience in a high place commercial environment.
• Previous project management experience

Competencies

• Ability to work within tight timeframes and demonstrate flexibility with priorities
• Ability to work comfortably and collaboratively with customers and sales team members
• Confident personality, able to effectively engage with customers and sales team members across a range of settings including one-to-one meetings and formal presentations, across all segments in which we operate
• Understands profitability levers across customers and creates a strategy for growth
• Ability to communicate effectively, both written and verbally with management regarding progress and deadlines
• Ability to work independently as well as effectively in a team environment
• Ability to learn new technologies and self-train when appropriate
• Strong financial skills
• Excellent negotiation skills
• Demonstrable organizational skills, attention-to-detail
• Maintains a thorough understanding of local processes and procedures necessary to complete the role

Personal Attributes

• Strong desire to serve the customer
• This Role operates within a Matrix environment requiring the post holder to work effectively with multiple partners, to manage both competing requirements and concurrent project activity
• Strong project, time and collaborator management competency is crucial to maintain several priorities and meet established commitments

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.