Sr Dynamics NAV Specialist

Location Leiden (NL) - 36-40 hrs.

As Sr. Dynamics NAV Specialist you maintain and improve the Dynamics NAV platform by resolving problems and implementing new or changed functionality. You ensure that Dynamics NAV users maintain and improve their Dynamics NAV working knowledge by providing adequate training and support. Next to this you advise on business process changes regarding Dynamics NAV activities and keeps the Dynamics NAV system in a validated state. Additionally you are responsible for coordinating with (key) users from multiple departments in multiple countries. You enjoy taking the lead in projects and you make sure that the projects are successful from beginning to end. You make sure that the vendors and internal stakeholders are managed accordingly, you provide a planning and fulfil the project within the proposed delivery times.

• Maintaining and optimizing the Dynamics NAV system, interfaces to connected systems and validation documentation.

• Resolve all user requests and (complex) problems regarding Dynamics NAV in the most efficient and effective way in order to facilitate end users in their daily work.

• Analysis of requirements, and maintains, tests and integrates application components.

• Uses best practices and knowledge of business issues/processes to improve the system and make sure improvements are successfully implemented.

• Shared oversight of external consultancy work and participate in project management.

Authorizations :

• Authorized to advise and train end users on the system.

• Implement new or changed procedures for the Dynamics NAV system.

• Contact for companies that are engaged in special activities/services related to Dynamics NAV for HAL Allergy.

• Project Managing application related changes

Projects :

• Contribute to keeping the Dynamics NAV system in a validated state and up to standard.

• Handle (Dynamics NAV) change requests.

• Participate in (international) improvement projects.

• Write effective system and process documentation, including business and system requirements, process diagrams, and data flow charts.

Helpdesk :

• Act as the first point of contact for all users when it comes to questions / user problems regarding Dynamics NAV.

• Problem solving: answer/manage all reported issues and advise the internal client on handling future cases either by phone or on the work floor.

• Actively work with the helpdesk tool, follow up on requests and report the solution on the ticket.

• Register problems and identify those areas which continue to affect service to the end-user and escalate that issue to their line manager and the area deemed responsible.

• Provide user training.

• Provide international (Dynamics NAV) support.

• Provide reporting information to management.

• Bachelor degree with an IT specialization.

• At minimum of 10 years of relevant working experience.

• Proven excellent knowledge and proven experience with different Microsoft ERP/Dynamics NAV versions, specifically:

  o   Dynamics NAV 2009

  o   Dynamics NAV 2017

  o   Business Central

• Proven experience with Support, Troubleshooting, Debugging, Implementing Solutions and Training.

• Ability to work in a fast paced environment.

• Extended experience in Manufacturing, Warehousing & Supply chain.

• Experience with MS SQL Server.

• Good command of the English language, both verbally and in writing.

• Willing to occasionally work out of hours to support system updates and migrations.

• Proven advanced skills in project management.

• Ability to advise users remotely, also in an international context.

• Experience with Computer System Validation and validating solutions.

• Ability to execute Change Controls independently.

You are an expert in Dynamics NAV with a result oriented mindset. You are able to communicate with colleagues from various departments (end users), to discuss problems or questions they have regarding the current update. You are flexible and takes the lead in challenging projects.

We look forward to hearing from you! We are interested in your CV, but we also want to find out more about your ambitions, your personality and what drives you to apply. So be sure to include a brief cover letter telling us why you are a match for this position. The application process consists of an introduction by the Recruiter, two interviews either via video call or live at our office in Leiden with the Hiring Manager and/or a Department Specialist followed by contract negotiations. Depending on the vacancy, an assessment could be part of the process.

HAL Allergy does not accept unsolicited approaches from recruitment agencies and/or search firms (such as, for instance, the sending of resumes) for any job posted on this or a referring website. All recruitment agencies and search firms are required to contact HAL Allergy Recruitment via recruitment@hal-allergy.com to enquire about a potential recruitment or search agreement with HAL Allergy.

HAL Allergy is one of the top European players in the development, production and distribution of allergen immunotherapies for the treatment and prevention of allergic diseases. We focus on the development and manufacturing of modified allergen extracts for the therapeutic and diagnostic purposes of respiratory and food allergies. With all our activities the patient's well-being is always top of mind. At HAL Allergy, we foster open discussions, an entrepreneurial spirit and close collaborations within the teams and with our international colleagues summing up to more than 300 highly specialized people across various positions. If you too would like to become part of an innovative and challenging pharmaceutical manufacturer, then this is a perfect opportunity!

HAL Allergy is headquartered in Leiden, where all disciplines work under one roof, from development to sales. We work in an informal, culturally diverse organization with room for growth and continued personal development. HAL Allergy is located in the middle of the thriving and energetic Leiden Bio Science Park, the largest innovation district of the Netherlands in the field of Life Sciences & Health. The central train station and the ancient city center of Leiden are just a 5 minute bike ride away from our office.