Operations Support Specialist

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role:

As an Operations Support Specialist within the Customer Support DACH organization, you will play a vital role in managing multiple areas such as E-commerce, Order Monitoring, Complaint Handling, Order Management, and differentiated Biomonitoring support. You'll thrive in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support across Central Europe. This is an exciting opportunity for you to learn and master a variety of skill sets while ensuring that each transaction aligns with our guidelines, values, and customer specifications.

In this role, you will track, handle, and resolve E-commerce inquiries, serving as the first level of support for both B2B and B2C customers. You will also manage complaint handling by creating credit notes, organizing returns, and replacements, ensuring that service complaints are addressed promptly. Monitoring orders will be a key responsibility, where you'll keep an eye on incomplete and blocked orders, shipped but not billed order lines, and high-value orders. Additionally, you’ll book multiship orders and proactively communicate delivery dates to customers, enhancing their experience.

You'll utilize various applications such as SAP, SFDC, Outlook, and TrackWise to access customer information and adhere to policies and procedures. Adaptability is crucial, as you'll need to quickly adjust to frequently changing applications and departmental guidelines. Your reliable attendance and flexibility with work schedules will contribute to meeting the organization's needs. You'll interface with various departments, including Customer Excellence teams and non-focus account customers in the DACH region, ensuring seamless communication and collaboration.

If you're ready to embark on a rewarding journey in customer support and make a real impact in a collaborative environment, we want to hear from you!

Who you are:

• Excellent verbal and written communication skills in English and German.
• Strong active listening and customer engagement skills.
• Positive attitude with effective task organization and prioritization.
• Customer-focused with a solution-oriented mindset.
• Results-driven and committed to continuous improvement.
• Attention to detail and accuracy.
• Ability to thrive in a fast-paced and complex environment.
• Collaborative team player in a diverse and multicultural setting.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!